Privacy Policy

This Privacy Policy describes how Pelangi Wira ("we", "us", or "our"), operating from 41 Jalan Sungei Besi, 57100 Kuala Lumpur, Malaysia, collects, uses, and handles personal information when you engage with our website at pelangiw.site or visit our workshop.

We take the handling of personal information seriously and aim to be straightforward about what we collect and why. If you have questions about this policy, you may contact us at [email protected] or by telephone at +60 3 9221 6843.

Information We Collect

We may collect personal information in the following circumstances:

• When you submit an enquiry or service request through our website contact form, we collect your name, email address, telephone number, and any details you choose to provide about your timepiece.
• When you visit our workshop, we collect the information necessary to document your intake examination, including your name, contact details, and information about the watch being submitted for service.
• When you correspond with us by email or telephone, we retain a record of that correspondence for service coordination purposes.
• When you visit our website, our hosting provider may collect standard server log data including your IP address, browser type, referring URL, and the pages visited. We do not use this data to identify individuals.

How We Use Your Information

Personal information collected is used for the following purposes:

• To respond to your service enquiry and communicate about the work being carried out on your timepiece.
• To prepare and maintain intake records, quotations, and service documentation associated with your watch.
• To contact you during a service when decisions require your authorisation or when your piece is ready for collection.
• To maintain a record of work carried out, for the purposes of any future service history reference you may request.
• To improve the functionality of our website based on aggregated, non-personally-identifiable usage data.

We do not use your personal information for marketing purposes, and we do not send promotional communications unless you have specifically requested them.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information with the following categories of parties only where necessary:

• Service providers who assist in operating our website or delivering communications (such as our hosting provider or email service), under agreements that restrict their use of your data.
• Horological parts suppliers, where necessary to source components for your service — limited to the information required to identify and procure the correct part.
• Regulatory or legal authorities, where we are required by law to disclose information.

Data Retention

We retain service records and associated personal information for a period of seven years following the completion of a service, to support any future service history enquiries and to comply with applicable business record obligations. Enquiries that do not result in a service are retained for a period of twelve months.

You may request the deletion of your personal data at any time, subject to any legal retention obligations that apply. Requests should be directed to [email protected].

Your Rights

Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request the deletion of your personal data, subject to our retention obligations.
• Withdraw consent to the processing of your personal data where processing is based on consent.
• Lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to support its operation and to understand how it is used. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for data in transit. However, no method of electronic transmission or storage is entirely without risk, and we cannot warrant absolute security.

Third-Party Links

Our website may contain links to third-party websites, including map services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact

If you have questions or concerns about this Privacy Policy or our handling of your personal data, please contact us:

• By email: [email protected]
• By telephone: +60 3 9221 6843
• In person: 41 Jalan Sungei Besi, 57100 Kuala Lumpur, Malaysia
• Workshop hours: Monday – Friday 9:00 am – 6:00 pm, Saturday 10:00 am – 3:00 pm