Terms & Conditions

These Terms and Conditions govern the service relationship between Pelangi Wira ("we", "us", or "our"), a watch service and restoration workshop at 41 Jalan Sungei Besi, 57100 Kuala Lumpur, Malaysia, and you as a client ("you", "the owner") when submitting a timepiece for service. By leaving a watch with us for service, you agree to these terms.

Please read these terms carefully. If you have questions before proceeding, you are welcome to raise them before signing the intake form.

1. Intake and Quotation

All watches are accepted on the basis of a written intake examination. This examination documents the current condition of the piece and forms the basis of any quotation we provide. The intake examination does not constitute an agreement to carry out any work.

A firm quotation is provided following the intake examination. No service work begins until the owner has reviewed and accepted the quotation in writing or by written electronic confirmation. Verbal acceptance is not sufficient.

Where additional issues are identified during the course of work that were not apparent at intake, we will contact you before proceeding with any additional work. The final cost will not exceed the accepted quotation without your prior authorisation.

2. Ownership and Authority

By submitting a watch for service, you confirm that:

• You are the legal owner of the timepiece, or you are authorised by the owner to submit it for service.
• The watch is not the subject of any dispute, claim, or legal proceedings.
• The watch is not stolen or otherwise subject to a third-party claim.

We reserve the right to decline service where we have reasonable grounds to question the authority of the person submitting the piece.

3. Care of Your Timepiece

We take reasonable and professional care of all timepieces submitted for service. Each watch is documented at intake and stored securely throughout the service period. Access to watches in the workshop is restricted to our service team.

In the event of loss or damage caused by our negligence during the service period, our liability is limited to the reasonable repair or replacement cost of the affected component or watch, up to a maximum of the current market value of the piece as agreed between the parties. We are not liable for pre-existing faults, undisclosed damage, or deterioration that occurs as a result of the condition of the piece at the time of submission.

We strongly recommend that owners maintain appropriate insurance cover for valuable timepieces, both in transit and during the service period.

4. Service Timelines

Indicative timelines are provided as estimates only. Actual timelines may vary depending on the condition of the piece, parts availability, and workshop scheduling. We will communicate changes to the expected timeline as soon as they become apparent.

We do not accept liability for losses arising from delays to service completion, including any losses associated with the unavailability of the watch during the service period.

5. Collection and Uncollected Watches

You will be notified when your watch is ready for collection. Collection is expected within 30 days of notification unless alternative arrangements have been agreed in writing.

Watches that remain uncollected after 90 days from the notification of completion, without agreed alternative arrangements, may be subject to a storage charge. Watches uncollected after 180 days, without communication from the owner, may be treated as abandoned property in accordance with applicable Malaysian law.

6. Payment

Payment of the agreed service fee is due upon collection of the watch. We accept payment by cash and by bank transfer. Payment terms for any alternative arrangement must be agreed in writing prior to collection.

The watch will not be released until the agreed service fee has been paid in full. We reserve the right to retain the watch as security for unpaid fees.

7. Parts and Components

Where worn or fatigued components require replacement, we use parts appropriate to the calibre and age of the movement. The use of original manufacturer parts is not always possible or appropriate; where non-original but suitable components are used, this will be noted in the service record and discussed with you prior to fitting.

Components removed during service remain the property of the owner. Worn parts removed during service may be returned to you on request; please advise us at intake if you wish to retain them.

8. Limitation of Liability

Our liability to you in connection with any service is limited to the value of the service fee paid. We are not liable for indirect, consequential, or special losses of any kind, including but not limited to loss of enjoyment, sentimental value, or commercial value.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

9. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from the service relationship that cannot be resolved by discussion will be subject to the exclusive jurisdiction of the Malaysian courts.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. The terms applicable to your service are those in effect at the time your intake form is signed. We will not apply revised terms retrospectively to services already in progress.

11. Contact

For questions about these terms, please contact us:

• By email: [email protected]
• By telephone: +60 3 9221 6843
• In person: 41 Jalan Sungei Besi, 57100 Kuala Lumpur, Malaysia